Flash Leads Last updated: 03 August 2026

1. About This Policy

Thirsty IT Digital Communications (Brand name Flash Leads) ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we collect it, how we use and disclose it, and how you can access, correct, or complain about the handling of your information. It applies to information collected through our website https://www.flashleads.com.au, our Facebook and Instagram Lead Ads forms, and any other channel through which you contact us.

Flash Leads is not itself a licensed credit provider. We operate as a referral service that connects visitors interested in refinancing with third-party mortgage brokers and/or lenders ("Partners") who hold the relevant Australian Credit Licence (ACL) or credit representative authorisation. Any credit assistance, advice, or loan product is provided by those licensed Partners, not by us.

2. Who We Are

Business name: Thirsty IT Digital Communications / Flash Leads Contact email: [email protected] Postal address: 286 Myers Road Merricks North VIC Australia

3. Personal Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact details — name, phone number, email address, postcode/suburb.

Enquiry details — information you provide about your refinance goals, such as approximate loan amount, property type, current lender, or timeframe.

Technical and usage data — IP address, device/browser type, pages viewed, and interactions with our ads and website, collected via cookies and similar technologies (see Section 7).

Information from Meta Lead Ads forms — when you submit an enquiry through a Facebook or Instagram lead form, Meta shares with us the details you entered into that form (typically name, phone, email, and any custom questions we've configured).

We do not ask for or knowingly collect sensitive information (such as health information) through our lead forms, and we do not collect full financial account numbers, passwords, or government ID numbers via our website.

4. How We Collect Your Information

We collect personal information:

Directly from you, when you complete a form on our website or a Meta (Facebook/Instagram) Lead Ad.

Automatically, through cookies, pixels, and analytics tools when you visit our website or interact with our ads.

From Meta, when you submit a lead form on Facebook or Instagram — Meta passes your submitted details to us via their Lead Ads integration.

By submitting a form, you consent to us collecting, using, and disclosing your information as described in this policy, including passing your enquiry to a Partner broker or lender for the purpose of following up on your refinance enquiry.

5. Why We Collect, Use, and Hold Your Information

We use your personal information to:

Contact you about your refinance enquiry, by phone, SMS, or email.

Pass your enquiry details to one or more Partner brokers or lenders so they can assess and contact you about refinance options.

Operate, improve, and measure the performance of our website and advertising campaigns (including via Meta Pixel/Conversions API).

Send you relevant marketing communications, where you have not opted out.

Comply with our legal obligations.

We only collect information reasonably necessary for these purposes.

6. Disclosure of Personal Information

We may disclose your personal information to:

Partner brokers and lenders in our referral network, so they can contact you about refinance options. We do not sell your information; we pass it on for the specific purpose of following up your enquiry.

Service providers who help us run our business, such as website hosting, customer relationship management (CRM), email/SMS platforms, and marketing agencies acting on our behalf.

Meta Platforms, Inc. (Facebook/Instagram), for the purposes of ad delivery, conversion tracking, and lead form functionality.

Regulators or authorities, where required or authorised by law.

We do not disclose your information to third parties for their own unrelated marketing purposes without your consent.

7. Cookies, Pixels, and Tracking

Our website and ad campaigns use cookies and similar technologies, including the Meta Pixel and Meta Conversions API, to measure ad performance and understand how visitors use our site. These tools may share information such as your IP address and on-site activity with Meta. You can control cookies through your browser settings, and you can manage how Meta uses your data through your Facebook/Instagram ad preferences.

8. Overseas Disclosure

Some of the service providers we use, including Meta, store or process data on servers located outside Australia (including the United States). Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including relying on the recipient's own privacy and data protection commitments.

9. Direct Marketing and Opting Out

You may receive marketing communications from us about refinance-related services. You can opt out at any time by using the unsubscribe link in our emails, replying "STOP" to SMS messages, or contacting us at [email protected] . Opting out of marketing does not affect any enquiry already passed to a Partner.

10. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure, including secure storage systems and restricted access to personal data.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

12. Automated Decision-Making

We do not currently use automated or algorithmic systems to make decisions that significantly affect you (such as loan approval decisions). If this changes, we will update this policy to explain how any such system works and how you can seek human review, consistent with our obligations under the Privacy Act.

13. Access and Correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us at [email protected]. We will respond within a reasonable time and may need to verify your identity first.

14. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us at [email protected]. with details of your concern. We will investigate and respond within a reasonable time. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

15. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.

16. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The "Last updated" date at the top of this page will reflect the most recent version. We encourage you to review this policy periodically.

17. Contact Us

For any questions about this Privacy Policy or how we handle your personal information, contact:

Thirsty IT Digital Communications / Flash Leads Contact email: [email protected] Postal address: 286 Myers Road Merricks North VIC Australia